Someone responsible for it on a Tuesday night.
Hosting, monitoring, patches, backups and a support desk with committed response times. Free for twelve months after launch, then a monthly subscription.
Software does not hold still. Dependencies get security advisories, browsers change, certificates expire, and traffic spikes at the worst possible moment. Someone has to be responsible for that.
For your first year after launch, that someone is us at no extra cost. After that, a Care Plan keeps the same team on call, with a response-time commitment in writing and an allowance of development hours so small changes do not need a new quote.
Typically a fit for
- Products past their first twelve months with us
- Businesses where downtime costs real money
- Teams with no in-house engineer on call
- Anyone who wants changes shipped without a new quote every time
What's included
Everything that goes into a Care Plan.
Managed hosting
We run the infrastructure — servers, databases, CDN, domains and certificates — and keep the bill predictable.
Monitoring and alerting
Uptime checks, performance monitoring and error tracking that page us, not you, when something breaks.
Security and updates
Dependency upgrades, framework updates and security patches applied on a schedule, with testing before anything ships.
Backups you can trust
Daily backups with restores actually tested, because an untested backup is a rumour.
A support channel
A named channel with published response times, so requests do not disappear into a shared inbox.
Development hours
Growth and Scale plans include a monthly allowance of development time for the small changes every live product needs.
Plans
Keep it running, month after month.
Hosting, monitoring, security patches, backups and a support desk. Free for your first twelve months after launch, then a monthly subscription.
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Deliverables
What you end up holding.
- Managed hosting and infrastructure
- 24/7 uptime and error monitoring
- Scheduled security and dependency updates
- Daily backups with tested restores
- A support channel with committed response times
- A monthly health report
Not included
What this does not cover.
- Building entirely new products or major new modules
- Third-party licence and hosting fees billed directly to you
- Support for code written by another agency, unless we have reviewed it first
- Marketing, advertising and content production
Anything on this list can still be quoted separately — ask and we will price it.
Ready to start on a Care Plan?
Send a brief with what you need. We reply within one business day with scope, a fixed price and a delivery date.
- opsn@uaecsp.club
- Phone
- +971 50 505 0505
B.C. 1307567, Ajman Free Zone C1 Building, Ajman, United Arab Emirates
Sunday–Thursday, 9:00–18:00 GST. We reply within one business day.